IT Support For Education Sector

We work closely with various education sites, providing the full spectrum of on-site and remote IT support services.

With vast experience within the education sector, our knowledge, experience and overall commitment to enhancing and maintaining your systems makes us your ideal partner for all things IT.

So what can Extrascope do for your School or College?

IT support for hardware, software and networks. (This includes whiteboards, projectors and tablets as standard)
Dedicated computer engineers on site from 1 day per month to 5 days per week
Consultancy services to provide advice and guidance on current and future IT direction
Computer, notebook and tablet repairs
Installation of data and voice cabling
Installation of IT infrastructure including switches, hubs and routers
Supply of computers, peripherals and software
Supply and installation of servers and server related equipment
Installation of broadband and related technologies such as hosted mail and web servers
Installation and supply of interactive whiteboards and projectors
Supply and installation of Apple products

ExtraScope will supply a technician when requested by the school. When a callout is needed, simply call our office before 3pm and inform us of what needs to be done and we will send a technician out the next day.

We will ask for details of the jobs you have to ensure we send our technician with any additional parts that may be required.

If you have any additional jobs by the time we get there we will endeavour to complete these during the same callout. Anything that isn’t able to be completed will be scheduled into another callout for you.

ExtraScope will supply its technician on a specific day of each week/month to assist with any problems that may have arisen or to carry out maintenance work.

This gives you the comfort of knowing that a technician will attend your school on this day each week/month, without you needing to contact us.

Also, this give teachers the option to compile a list of any work that may need to be done before the technician arrives on site.

What makes us different?

Very competitive low prices on support contracts and equipment
Guaranteed next day callout if you call before 3pm
10% discount off 1 years support cost if we gain a customer from your recommendation
Qualified, experienced, Microsoft Certified engineers
Authorised Education Resellers for Microsoft Software
DBS checked staff

IT Support Definitions

1st Line Support
Problems are solved either over the telephone or via an Internet logging system. 1st line support will allow the problem to be fixed or the user query to be answered without physically visiting the user at their desk.

2nd Line Support
When a problem or query cannot be answered or solved remotely or over the telephone, a physical visit to the user’s desk may be needed. 2nd Line support will be carried out when the engineer has to either show the user what is needed to be done or make a system correction so that everything operates as it should.

3rd Line Support
If a problem exists that cannot be fixed by making a correction to the system, then the system may need to be changed. In all previous levels, changes are made to suit the current system or to get the current system back in action. At the 3rd line of support, the system will be changed.

Let us go the extra mile for you…

Contact us today to discuss how ExtraScope can provide the solution you require.