With vast experience within the education sector, our knowledge, experience and overall commitment to enhancing and maintaining your systems makes us your ideal partner for all things IT.
IT support for hardware, software and networks. (This includes whiteboards, projectors and tablets as standard)
Dedicated computer engineers on site from 1 day per month to 5 days per week
Consultancy services to provide advice and guidance on current and future IT direction
Computer, notebook and tablet repairs
Installation of data and voice cabling
Installation of IT infrastructure including switches, hubs and routers
Supply of computers, peripherals and software
Supply and installation of servers and server related equipment
Installation of broadband and related technologies such as hosted mail and web servers
Installation and supply of interactive whiteboards and projectors
Supply and installation of Apple products
Very competitive low prices on support contracts and equipment
Guaranteed next day callout if you call before 3pm
10% discount off 1 years support cost if we gain a customer from your recommendation
Qualified, experienced, Microsoft Certified engineers
Authorised Education Resellers for Microsoft Software
CRB checked staff
1st Line Support
Problems are solved either over the telephone or via an Internet logging system. 1st line support will allow the problem to be fixed or the user query to be answered without physically visiting the user at their desk.
2nd Line Support
When a problem or query cannot be answered or solved remotely or over the telephone, a physical visit to the user’s desk may be needed. 2nd Line support will be carried out when the engineer has to either show the user what is needed to be done or make a system correction so that everything operates as it should.
3rd Line Support
If a problem exists that cannot be fixed by making a correction to the system, then the system may need to be changed. In all previous levels, changes are made to suit the current system or to get the current system back in action. At the 3rd line of support, the system will be changed.
Contact us today to discuss how ExtraScope can provide the solution you require.
Thanks for today. Install was amazing as usual. I couldn't be happier with the service today. The more experienced guy has been to every install we've had with your company and he is quite honestly the best walking advert I've seen recently of professionalism and expertise!—Cardiff Primary School
