We pride ourselves on our pro-active approach to every customers’ needs. In an era where IT is one of the most essential things in our day to day environment, we will be there for you to ensure that your systems continue to operate in the most effective way.
Our pro-active monitoring will help to diagnose and resolve many issues before they affect your business.
For any other problems, our 15 minute remote response will have your system back online with minimal disruption in the shortest time possible.
In the event that a remote solution can’t be found, we will provide an engineer onsite within 2 hours to rectify the problem at no additional cost.
Peace of mind is enhanced with our Antivirus and remote backup services included in the fixed monthly cost.
When the need arises, give us a call and you will receive the same level of dedication and care as our contract customers.
Without outsourced IT the sole responsibility is left to your ‘In house’ support. Should a mistake be made by this person they may spend a long time fixing it at your cost.
With our support ‘many hands make light work’.
Pro-active IT support
Unlimited support offsite and onsite
Support available via website, telephone or email
15 minute remote response time
2 hour onsite response time
Remote backup of server data included
Anti-Virus software included
Support for all IT equipment and software
No charge for routine network and server maintenance
Daily server monitoring and safety checks
Server and network health monitoring
Replacement loan equipment if we remove any hardware for repair
Contact us today to discuss how ExtraScope can provide the solution you require.
Thanks for today. Install was amazing as usual. I couldn't be happier with the service today. The more experienced guy has been to every install we've had with your company and he is quite honestly the best walking advert I've seen recently of professionalism and expertise!—Cardiff Primary School